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Leadership Lesson from a Funeral

Leadership Lesson from a Funeral

Leadership lessons can come from the strangest of places.  I recently re-discovered one at a funeral.   A dear friend lost her father this past week.  His name was Carl.  As you imagine, there were many stories told about him. Many that were humorous; others that were...

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Ineffective Communication Causes Apathy

Ineffective Communication Causes Apathy

Ineffective communication causes apathy; but worse yet can cause BIG problems.  I learned this lesson once again recently.  I ordered a product to be delivered on the morning of my wife's birthday.  I paid extra for a morning delivery.  In fact, this company...

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Hawaii False Alarm – Leadership Lessons

Hawaii False Alarm – Leadership Lessons

It is amazing to me.  As I heard about the Hawaii false alarm, it struck me how there was a lack of leadership in addressing the fall out from the gross error.  How could this have happened?  How could it been avoided?  Well, from the response after the error, I can...

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Phil RyanPast CEOMerchants Automotive Group

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